Payments and Account Information
Making payments, getting your account balance, and billing history is now available.

Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.







Contact Us

By Phone:

To report a gas leak, or any other emergency:

(540) 777-0623

To make a payment by phone or contact Customer Service:

(540) 777-4427

Establishing natural gas service:

(540) 777-4427


By Mail:

Roanoke Gas Company
P.O. Box 13007
Roanoke, VA 24030

Submit payments to:
Roanoke Gas Company
P.O. Box 70848
Charlotte, NC 28272-0848

By email:

Email with questions regarding your account, payments, and establishing service or to enroll in a program. Please include your name, address, account number, and the reason for your contact.

Questions submitted by email are responded to during normal Customer Service business hours which are Monday through Friday, 8 AM to 5 PM.



519 Kimball Ave.



Roanoke Gas Contact Information
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