Payments and Account Information
Making payments, getting your account balance, and billing history is now available.

Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.







Customer Service

Account Information

My Online Account

Automatic Bank Draft

  • What is Automatic Bank Draft
  • How does Automatic Bank Draft work
  • Enroll in Automatic Bank Draft

Bill Inserts

Budget Billing

  • Making equal monthly payments
  • Enroll in the Budget Billing program

Payment Assistance

  • Energy assistance agency listing with address and contact number

Understanding Your Bill

  • Section by section description of your bill
  • Understanding Therm billing


  • View the current rate schedule

Weather Normalization Adjustment

  • Frequently asked questions regarding WNA

Your Meter

  • Reading your meter
  • Reading your own meter

Safety Information

  • Signs of a gas leak
  • If you suspect a gas leak
  • Preventing pipeline damage
  • Recognizing pipeline damage
  • What to do if a pipeline is damaged
  • What is carbon monoxide and its sources
  • Preventing carbon monoxide poisoning
  • Symptoms of carbon monoxide exposure
  • If you suspect exposure

Contact Us

  • Contact us regarding accounts, payments, and establishing service or to enroll in a program.



Roanoke Gas Contact Information
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