Payments and Account Information
Making payments, getting your account balance, and billing history is now available.
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Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.
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Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.
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In Person

Fidelity Express Locations
In our Office Lobby
At our Office Drop Box


Fidelity Express

Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

You can pay your gas bill at locations that are set up with Fidelity Express payment options. For a current list of local stores that accept payments visit their web site at https://www.fidelityexpress.com.

  • Fidelity Express accepts payments of cash, cashier's check, or money order.
  • Your payment will be applied to your gas account within two business days.

Look for the Roanoke Gas logo with the blue flame and you will know you are in the right place.


In our Office Lobby

Office Hours
Our Customer Service Call Center is open from 8:00 AM to 5:00 PM Monday through Friday. To reach customer service call (540) 777-4427. Our main lobby is open to serve walk-in customers from 8:00 AM to 5:00 PM Monday through Friday.

Our emergency service line is available 24 hours a day at (540) 777-0623.

Office Location
Our main office is located at 519 Kimball Ave. Roanoke VA.

Directions to the main office


At our Office Drop Box

A drive through payment drop box is located at our main office at the following address.

Payments made in the box are collected each morning and applied to the account that day.

519 Kimball Avenue
Roanoke, VA

Directions to the main office

 

 

 


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