Payments and Account Information
Making payments, getting your account balance, and billing history is now available.

Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.







Choosing The Right Contractor

The process of selecting a home heating contractor can be very overwhelming even for the very technically minded person.

Choosing a reliable contractor is more important than the brand of equipment, because no matter how well-made a furnace is or who manufactures it, the comfort, reliability, and energy efficiency are still in the hands of the contractor doing the installation.

If you know of a good contractor, that’s a good place to start. If you are looking for a qualified contractor, call Roanoke Gas at 777-4427 and ask to speak to a marketing representative.

What should you look for?

  • A qualified estimator will do a survey and provide a heat-load calculation for your home. Many existing furnaces aren’t properly sized to meet your home heating needs.
  • A good company will provide a written proposal outlining the work to be done and the price.
  • A good company may have financing plans available and also offer extended service plans and maintenance agreements.
  • A reliable contractor will normally provide information on more than one type of furnace. Along with this information he should be able to give annual operating costs for each furnace for your home.
  • A good contractor should ask about heating and cooling problems you may have experienced with your old system.
  • A well-trained contractor will not try to discourage you from purchasing high efficiency equipment. If this happens get a second opinion.
  • A good contractor is professional. Their people are prompt, they keep appointments, and they are courteous.


  • Better companies usually charge more but offer greater value. While prices may vary, it is more important that you are satisfied with the end result.
  • Call your local Better Business Bureau or mechanical contractor’s association and ask about the company. History of business problems or customer complaints may spell trouble.
  • Remember how a company treats you now reflects how they will treat you if there’s a problem.
  • Remember, this is your home, your time and money. You have to live with the results. We urge you to investigate all possible routes before you commit. If you have any questions, please feel free to call Roanoke Gas Company at 777-4427 or email Customer Service at Be sure to include your name, address, account number, and the reason for your contact in your email.



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