Payments and Account Information
Making payments, getting your account balance, and billing history is now available.

Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.







Gas Logs & Space Heaters

Imagine sitting in your living room or great room in front of a warm, cozy fireplace, cuddled up with your family or friends, reading your favorite book. If cutting firewood is getting old and not any cleaner, think about installing a gas fireplace in your firebox.

If you don't have a chimney, you can create your own with the new zero clearance fireplaces.

No vent is required. These are vent free fireplaces and fire logs. Some gas logs or fireplaces are vented and need to have a vent open to exhaust the gas fumes. See your dealer for information on the difference between vented and non-vented gas products.

You can enjoy the beauty of glowing coals and flames just like a real fireplace. With the touch of a button on the new remote control models, you can sit in your easy chair and turn your fire place on or off, and the flame size up or down. Some even have built in thermostats that cut off automatically when the room gets to hot.

Gas logs come in a variety of sizes and styles to choose from. From 16 inches to 36 inches long, from single burners to dual burners, you will find the one to fit your fireplace. Gas logs come in many different types of wood looks. From golden oak, birch, pine, hickory and walnut styles. Some are split wood and some are round wood. Some have a combination of both types of wood.

Gas logs come in natural gas or propane gas models. Order the type that goes with your energy need. If you live near a natural gas line, you will need natural gas logs. If you live in the country and do not have natural gas, you have to use propane gas logs. Most of the time they are not convertible from one style to the other.

Space heaters work on the same concept as gas logs and fireplaces. They are also vent free and do not need a vent. Some are wall mounted and some are floor mounted. You can choose from blue flame models or infrared models. They also come in a variety of sizes and shapes and also come with optional thermostats and remote controls. They come in many colors to suit your décor and are very pleasing to look at.

Installation of your gas logs or space heater should be done by a qualified gas contractor. Roanoke Gas and Highland Propane can provide you with a list of contractors in your area to choose from. Call Roanoke Gas at 777-4GAS or email Customer Service at Be sure to include your name, address, account number, and the reason for your contact in your email.

Click here to find gas log dealers



519 Kimball Ave.



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