Payments and Account Information
Making payments, getting your account balance, and billing history is now available.

Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.







Property Site Visits

Roanoke Gas Company provides a property site visit to your home or business to help identify where our gas meter installation is best suited for your project. One of our Marketing Representatives will be glad to assist you with this. They will first check to see if a natural gas line is available near your property and will then make a visit to your site to determine how our gas line would be installed on your property. They will inspect landscaping and fencing areas to make sure a natural gas line is possible. The meter location would then be flagged so the installation crew would know where to extend the gas line.

Site visits should be made with the person or persons in charge of the project. A Marketing Representative will have you sign a gas line agreement confirming your order for the natural gas line.

If you have any questions regarding this part of our service, please call Roanoke Gas Company at 777-4427 or email Customer Service at Be sure to include your name, address, account number, and the reason for your contact in your email.



519 Kimball Ave.



Roanoke Gas Contact Information
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