Customer Service
Always reachable.
Always responsive.
It’s frustrating when you don’t have the answers you need. We get it. We want to be there for you whenever you have a question, a concern or a suggestion on how we can serve you better. It starts with making communication fast and easy. Here’s how you can reach us.
Contact Us
Customer Correspondence
Roanoke Gas Company
P.O. Box 2296
Scottsbluff, NE 69363-9900
Customer Payments
Roanoke Gas Company
P.O. Box 70848
Charlotte, NC 28272-0848
Help with Your Bill
Understanding Your Bill
Payment Options
Reading Your Meter
Payment Assistance
Adjustments for Weather
Customer Self-Service
Rates
Tariffs
Disconnection Policy
Typically, 51% of your bill is the cost to deliver the gas to your home or business, including maintenance and safety operations. 41% is the gas you use; the rest is state, local and federal taxes.
Being There for Your Neighbors Too.
HeatShare
Healthy Homes Roanoke
Community Involvement
News
Contact Us
Do not use this form to report a possible gas odor or leak. If you smell gas or have a gas emergency, please call our 24 hour Emergency Line at (540) 777-0623 or 911. This email is only monitored during business hours.