Everything we do at Roanoke Gas Company is about keeping you and your family safe. As part of that commitment, we do more than comply with all federal, state, local, and industry safety standards; we also educate anyone working with or around natural gas, including community leaders, first responders and professional excavators.
Additional Safety Links:
Virginia 811
PHMSA
For First Responders
We offer natural gas training either in house or at your location of choice within our service area. Additional safety information is found at https://firemarshals.org/pipeline-emergencies.
For Public Officials, Excavators, Plumbers
We’re happy to discuss our emergency preparedness plan and distribution system with you. Let us know what works best for you.
Public At Large/Schools
We welcome the opportunity to teach our local school children information about Natural Gas, Careers, and Safety
Beware of Scammers
All employees and contractors carry photo ID badges, and our employees work from clearly marked vehicles. If you have any concerns, you may ask our employees to provide their ID card for verification.
Roanoke Gas will never call inquiring about personal information. Never give your social security number, banking information or other personal information over the phone. This information will be requested when you contact us for new service. If you have any concerns of suspicious bill activity, notices or emails, please contact Customer Service at (540) 777-4427.
