Gas Leak or Emergency? Call (540) 777-0623 or 911
Get a Single Address Ticket (SAT) before it’s “go time.”
Contact VA811.com or call 811 for an SAT before you dig.
Keep your family and utilities safe while you avoid fines. Allow at least three business days before any digging project. You can enter your information online 24/7 at va811.com. We’ll come to your home and mark all utility lines so you can dig with confidence.
It’s free, easy, and the law!
Dig with C.A.R.E.
CONTACT 811 before you dig.
ALLOW the proper time for marking – 48 hours beginning at 7:00 a.m. the next business day following the call center’s notification.
RESPECT the marks – once the lines are marked, do not destroy them.
EXCAVATE carefully – hand dig within 2 feet of marked lines. Once the line is exposed, do not use mechanical equipment within 2 feet of the line.
Keep All of Your Pipelines Safe.
Many utility lines are installed using trenchless methods, such as directional drilling or boring. These methods, called a cross bore, increase the risk of accidentally damaging other utility lines without realizing it. This risk is especially true with sewer laterals that are not typically marked in a way that other utility workers can identify easily. Occasionally it will take years for the damage to become evident.
If you are a plumber or a homeowner trying to clear a sewer backup, follow these safety rules:
- Call 811 for an emergency ticket prior to clearing the blockage. Once marked see if there is a chance a gas line or other utility crosses the blocked sewer line.
- Prior to running an auger, also known as a root cutter, insert a camera into the sewer line and look for utility lines in the lateral.
- If there is evidence of a gas line in the sewer line, do not run tools into the sewer line. Call Roanoke Gas at (540) 777-0623 for assistance in determining if the gas line is part of the blockage.
